eCribbage Team / Responsibilities

 

 

* TD = Tournament Director

Founder / Developer = Damien Blond

Responsibilities:

• Continuously improve and develop the site
• Listen to player suggestions
• Oversee the Site Director and Site Administrator
• Handle issues that the Site Director/Administrator can’t
• Ensure that this is the best cribbage site on the internet
  
  

Site Director = Sgt Pegger

Responsibilities:

·         Ensure social well-being of site

·         Handle customer service for the site

·         Provide light technical support for the site

·         Handle support emails to eCribbage

·         Manage personnel changes

·         Monitor wall, ensure conflicts are moved to proper forum (ie 1 on 1)

·         Manage Tournament Directors, League Director, and Helping Hands Director

·         Handle conflicts between staff members and or players.

·         Handle abusive / vulgar / profane players, ban players when necessary

·         Report issues to Damien

Site Administrator = JJx7Fan

Responsibilities:

• Handle customer service for the site
• Provide technical support for the site
• Handle support emails to eCribbage
• Work with Damien to improve and update the site
• Work with the Site Director to improve and update the site
• Work with the Helping Hands Director to identify new players
• Notify Site Director of abusive / vulgar / profane players, mute and/or ban when immediate action is required
• Report issues to Damien
  
  

Training Manager = JJx7fan

Responsibilities:

• Recruit and oversee the training of new TDs
• Manage tournament director trainees
• Watch the progress and development of new trainees. Check in and sit with new TDs
• Assign new TDs to experienced TDs spreading the workload appropriately
• Recommend which trainees become permanent TDs
• Help upkeep TD manual
• Work with the Site Director to handle comments, complaints and inquires relating to Tournament Director trainees
• Notify Site Director of abusive / vulgar / profane players, mute and/or ban when immediate action is required
• Report issues to the Site Director
  
  

Scheduling Coordinator = MissJulie

Responsibilities:

• Ensure tournament slots are filled and running smoothly
• Handle scheduling changes / requests from TDs
• Keep schedule up to the minute
• Distribute tournaments evenly / fairly
• Plan daily / weekly recurring tournaments with TDs
• Help upkeep TD manual
• Work with the Site Director to handle comments, complaints and inquires relating to tournaments
• Notify Site Director of abusive / vulgar / profane players, mute when immediate action is required
• Report issues to the Site Director
  
  

Helping Hands Director = Boondocky1

Responsibilities:

• Recruit and train new Helping Hands greeters
• Manage Helping Hands greeters
• Send email to all new players welcoming them to the site
• Work with the Site Administrator to identify new players
• Keep other HH Greeters updated on the HH wall about your interactions with new players, helping keep duplication to a minimum
• Notify Site Director of abusive / vulgar / profane players, mute when immediate action is required
• Report issues to the Site Director
  
  

Assistant Helping Hands Director = Magister

Responsibilities:

• Help recruit and train new Helping Hands greeters
• Scan the lounges looking for new players, PM them and offer assistance
• Work with the HH director to schedule “help sessions” with new players
• Keep other HH Greeters updated on the HH wall about your interactions with new players, helping keep duplication to a minimum
• Promote the site, help retain the new players
• Help players get into games, teach them variants
• Assist TDs with greeting or player assistance when asked
• Notify Site Director of abusive / vulgar / profane players, mute when immediate action is required
• Work closely with the Helping Hands Director on all issues
• Take over for the Helping Hands Director when they are away
• Report issues to Helping Hands Director or the Site Director
  
  

League Directors = Absent / NethabyLane

Responsibilities:

• Handle all comments / complaints / inquires related to league play
• Coordinate with League Captains
• Ensure league play is running smoothly
• Make changes to league teams when necessary (inactive players, player changes)
• Promote league play
• Remind inactive teams to finish matches, remove inactive teams
• Report issues to the Site Director
  
  

Tournament Directors

Responsibilities:

• Schedule tournaments in assigned time slots
• Ensure diverse range of tournaments added
• Help direct players on navigating tournaments
• Be friendly and helpful to players when running tournaments
• Award trophies, ribbons, prizes, mark strikes, remove invalid saved games
• Notify Site Director of abusive / vulgar / profane players, mute when immediate action is required
• Report technical issues to the Site Director or Site Administrator
  
  

Helping Hands Greeters

Responsibilities:

• Scan the lounges looking for new players, PM them and offer assistance
• Work with the HH director to schedule “help sessions” with new players
• Keep other HH Greeters updated on the HH wall about your interactions with new players, helping keep duplication to a minimum
• Promote the site, help retain the new players
• Help players get into games, teach them variants
• Assist TDs with greeting or player assistance when asked
• Notify Site Director of abusive / vulgar / profane players, mute when immediate action is required
• Report issues to Helping Hands Director or the Site Director
  
  

League Captains

Responsibilities:

• Coordinate team members
• Pump up team and give encouragement to their teammates
• Report problems to the League Director
• Encourage teammates to try to get their maximum number of games in for the month
• Ensure that their team is of pro status for the month
  
  

ACC Commissioner = SallyAnn3

Responsibilities:

• Schedule ACC tournaments
• Manage ACC Tournament Directors
• Coordinate with ACC leaders
• Send results to the ACC
• Handle ACC ethics issues
  
  

Assistant ACC Tournament Managers = MistressofCribbage / Peg Whisperer

Responsibilities:

• Fulfill ACC Tournament Manager roles
• Work closely with ACC Tournament Manager on all issues
• Take over for ACC Tournament Manager when they are away

ACC Tournament Directors

Responsibilities:

• Host on your scheduled days or find a replacement if unable
• Help direct players on navigating tournaments
• Be friendly and helpful to players when running tournaments
• Award trophies, ribbons, prizes, mark strikes, remove invalid saved games
• Report abusive players to the ACC Commissioner
• Report technical issues to the Site Director or Site Administrator
• Report ACC ethics issues to the ACC Commissioner